Constituent Services
I know how frustrating dealing with bureaucracy can be. That is why I have an entire team dedicated to helping constituents get what they need from the federal government. If you need help dealing with a federal agency, complete this form and my team will get to work right away on your case.
My office recently assisted a constituent seeking help in obtaining his late brother’s military records and medals. While the military records were among those tragically lost in the 1973 National Archives fire, my casework team worked with the National Personnel Records Center to ensure the service medals were located and provided to the family. Though the full records could not be recovered, the medals serve as a meaningful reminder of his brother’s honorable service.
A local veteran reached out to my office after facing ongoing difficulties with a Survivor Benefit Plan (SBP) issue, including bounced emails and unclear guidance from the Army’s Human Resources Command. The veteran had questions about next steps and wasn’t sure whether to respond directly or wait for help. My casework team stepped in to coordinate with the appropriate federal agencies and ensure the matter was addressed properly. As a result of their efforts, the veteran received back pay from the Defense Finance and Accounting Service (DFAS).
After nearly two years without a response, a Gold Star mother contacted my office for assistance with her request to be buried with her son, a U.S. Army soldier killed in action in Iraq. My casework team worked directly with the Department of Veterans Affairs, and the request for interment has now been approved. I remain committed to supporting Gold Star families and ensuring they receive the dignity, respect, and recognition they deserve.
While traveling in Scotland, a college student from NY-02 lost her passport and reached out to my office for help. Working with the U.S. consulate, my casework team secured an earlier appointment for her. Today, she received her new passport — just in time to complete her travel itinerary.
Recently, my casework team was proud to assist a dedicated service member in securing a long-overdue promotion. After being falsely accused of misconduct while deployed overseas, the service member complied with all command and law enforcement directives, ensuring full transparency. The investigation, which lasted over a year, placed his career progression on hold. He reached out to my office for assistance in ensuring his case received proper attention.
A constituent seeking Employee Retention Credits (ERC) faced challenges after all three quarters required amendments. My casework team worked to resolve the issue, and with the assistance of the Taxpayer Advocate Service, the necessary corrections were made. As a result, the constituent successfully received the credits they were owed.
A local mother and her adult son, who has a disability, visited my office seeking urgent assistance with a Social Security Administration (SSA) matter. With a deadline just days away, they needed help ensuring critical medical documents were submitted on time. My casework team immediately took action, sending an inquiry and submitting the necessary documents before the deadline. As a result, the medical records were successfully uploaded to the Electronic Disability Collection System, and the Disability Determination Services now has the information needed to process the case.
My office was recently contacted by a Deer Park resident facing foreclosure and searching for assistance to keep her home. Her situation was especially difficult as her son, an active-duty U.S. Marine, is currently deployed and may return home to find their family residence lost. My casework team identified her New York State Senator and helped her secure the appropriate contacts for guidance and assistance. I remain committed to supporting military families and ensuring they receive the help they need.
After two years of challenges with package deliveries, a constituent reached out to my office for assistance. My casework team immediately engaged with USPS and worked to find a solution. Following an investigation and direct coordination with local management, the Patchogue Post Office agreed to accommodate the constituent by ensuring packages are delivered appropriately.