Constituent Services
I know how frustrating dealing with bureaucracy can be. That’s why I have an entire team dedicated to helping constituents cut through red tape and get results from the federal government. My office is committed to delivering results for the people we serve, returning over $36.3 million to constituents, resolving 9,835 constituent cases, and sending more than 124,506 constituent responses. If you need help dealing with a federal agency, complete this form and my team will get to work right away on your case.
My casework team recently assisted a constituent whose mother, a retired federal employee, had her medical coverage unexpectedly canceled. The family had tried repeatedly to get answers from the National Finance Center, the agency responsible for processing federal retiree benefits, but could not get through to receive a response. After the constituent contacted my office, my casework team stepped in and worked directly with the agency to resolve the issue. The coverage was successfully restored.
After her husband passed away, one of my constituents faced a sudden financial crisis when their bank placed a hold on his final Social Security disability payment and attempted to withdraw the funds. She had already used the payment to cover her rent. My casework team immediately stepped in, and the bank released the funds that same day.
Over Father’s Day weekend, a constituent discovered that her passport had expired — just days before a long-planned trip to Japan with her brother. The siblings were scheduled to retrace their father’s World War II service and take part in a Peace Day ceremony at an American military base on Okinawa. My casework team took immediate action, and an emergency passport appointment was secured in time to ensure she could travel as planned and honor her father’s legacy.
On Monday afternoon, my office was contacted by a constituent — a veteran in poor health — who had been waiting over nine days for a priority mail package containing his daily medication. The package had been mailed from Florida to New York and was well past its expected delivery date. My casework team immediately reached out to USPS regarding the delay. By Tuesday afternoon, the package was delivered, and the constituent confirmed receipt. He expressed his deep appreciation for the assistance, noting how critical the medication was to his health.
A constituent reached out to my casework team after facing challenges obtaining her Social Security widow’s benefits. My team intervened and worked directly with the Social Security Administration to resolve the issue. As a result, the constituent was approved for her monthly widow’s benefit, in addition to her existing retirement benefit, and will receive retroactive payments covering the months she was owed.
A local member of the New York Army National Guard reached out to my office after facing months of delays in receiving a long-overdue military promotion. Despite having fulfilled all requirements, the promotion had stalled awaiting final approval at the Department of Defense. My casework team stepped in, engaged directly with federal officials, and helped secure the finalized, backdated promotion — ensuring the service member and their family received the recognition and compensation they earned.
A Patchogue resident recently reached out to my office for assistance with his Social Security Disability benefits, specifically regarding a delay in receiving his back pay. My casework team contacted the Social Security Administration on his behalf to help resolve the issue. Thanks to those efforts, the agency released the full back pay owed to the constituent.
A veteran and retired Nassau County police officer reached out to my office in January after spending months trying to recover back pay from the Social Security Administration. Thanks to the persistence of my casework team, the constituent finally received the benefits he was owed — resolving an issue that dated back to May of last year. My office is proud to deliver results for those who have dedicated their lives to serving our country and our communities.
A constituent contacted my office for assistance with amended tax returns that had been denied by the IRS due to insufficient supporting documentation. After the denials, the constituent filed formal appeals for each tax year. My office intervened by reaching out to the Taxpayer Advocate Service, which helped expedite communication with the IRS Appeals department. As a result, the returns were successfully released, and the constituent received the refunds owed.
A constituent recently contacted my office after experiencing a significant delay in receiving their 2023 tax refund. My casework team reached out to the IRS on their behalf and successfully resolved the issue. The refund, which included interest, was subsequently deposited. I remain committed to assisting constituents with federal agencies and ensuring they receive the services and benefits they are owed.