Constituent Services

My office recently assisted a constituent who encountered a problem while renewing her passport with a name change. Despite submitting the correct information, the passport was issued with her maiden name instead of her updated name. My casework team quickly intervened, working with the agency to correct the error. The constituent received a new passport with the correct name at no additional charge.

An employee of the Town of Brookhaven recently contacted my office for help correcting errors in his 2021 Federal Motor Carrier Clearinghouse account. These errors, entered by a retired administrator, were affecting his Commercial Driver’s License status, and the new administrator was unable to make the necessary corrections. After my casework team intervened, the U.S. Department of Transportation worked with the Town’s new administrator to quickly resolve the issue, restoring the employee’s license status.

A local business owner recently turned to my office for help resolving a significant delay in receiving their Employee Retention Credit (ERC) refunds. After months of challenges, my casework team worked diligently with the Taxpayer Advocate Service to address the issue. Thanks to these efforts, the business is now set to receive refunds for the second and third quarters of 2021—providing much-needed relief just in time for the holiday season.

A week before traveling to Canada with her daughter to see Taylor Swift on the Eras Tour, a constituent realized her REAL ID wouldn’t allow her to cross the border, and her passport had expired in 2019. With the trip fast approaching, she contacted my office for assistance. My casework team quickly arranged an in-person passport appointment at the New York City passport office, ensuring she could travel and enjoy the concert with her daughter.

A Central Islip resident contacted my office for assistance in ensuring her deceased uncle, a World War II veteran, could be interred at Calverton National Cemetery with military honors. The process was complicated by her inability to obtain the necessary death certificate, as she was not a sibling, spouse, or child of the deceased. My casework team reached out to the National Cemetery Eligibility Verification Division to clarify requirements and find a solution. Earlier this month, the veteran was interred at Calverton with the full military honors he deserved.

A constituent contacted my office after waiting over seven months for back pay related to her Social Security disability benefits. These funds were critical for covering important expenses, including her college tuition. My casework team reached out to the Social Security Administration on her behalf and successfully expedited the process, resulting in the release of these much-needed funds.

A constituent reached out to my office for help securing an increase in Social Security benefits for her sister. The sister, who serves as the legal guardian of the 61-year-old beneficiary, was seeking increased monthly benefits. Since the age of 4, the beneficiary had been receiving benefits through her deceased mother, with her father serving as her caregiver. After her father passed away in 2023, she became eligible for additional benefits. My casework team got involved and discovered the matter was delayed at the Determining Disability Unit due to a backlog. Following the inquiry from Andrew's office, the additional benefits were approved.